Refund & Cancellation Policy

At ForgeArc, we aim to ensure customer satisfaction.

1. Cancellation Policy
Orders can be cancelled within 24 hours of placing the order. Once the order is processed or shipped, cancellation may not be possible.

2. Refund Policy
Refunds will be provided only under the following conditions:

• If a defective or damaged product is received
• If the wrong product is delivered

To request a refund, contact us within 48 hours of delivery.

3. Non-Refundable Cases

• Products that have been used or damaged by the customer
• Digital/downloadable products (if applicable)
• Customized or personalized items

4. Refund Processing Time
Approved refunds will be processed within 5–7 business days and credited to the original payment method.

5. Contact for Refunds
Customers must contact us using the details provided below to initiate a refund request.